Delivery and return terms
DELIVERY TERMS
General
Koru ja Kerä , business ID: 2351691-5, address: Lähdetie 2, Hauho; sells products to companies and adults in the EU. These delivery terms apply to ordering products in our online store and similar deliveries.
These delivery terms and conditions are valid from August 16, 2025. We may unilaterally change the delivery terms and conditions from time to time, so please familiarize yourself with our delivery terms and conditions in advance each time you order products from our online store.
Products and product prices
The features and prices of the products in the online store are presented in connection with the product presentation of each product. We reserve the right to change prices and delivery costs, so please check the prices in the shopping cart before accepting the order. The prices of the products [include / exclude taxes], which is displayed in the shopping cart and in the order confirmation.
Shipping costs
Any shipping costs that may be charged for your order depend on the product itself (e.g. weight, packaging) and the selected shipping method and are automatically added to the total order amount. You will see the shipping costs (if any) charged for your order in your shopping cart before you accept the order.
Ordering and contract
You can order products on our online store website by adding them to your shopping cart, confirming the order and paying for the contents of your shopping cart in the payment service. When ordering from our online store, you are required to have read and agreed to our current terms and conditions of delivery. You understand that your order, which you have accepted and confirmed by us, is, except as later mentioned regarding the right of cancellation, binding and creates an agreement between us with these terms and conditions of delivery.
Payment and payment methods
You can pay for your order using the payment methods described in the online store and available in the shopping cart.
Order and payment confirmation
After a successful order, an order confirmation will be sent to your email, so please provide your email address when placing your order. The order confirmation will also confirm the payment method used.
If for some unexpected reason we are unable to confirm your order, we will notify you by email as soon as possible.
Delivery method
We will deliver your order using one of the available delivery methods listed on our website, which you select when placing your order.
Delivery time
Our most common delivery times to the EU are 3-7 days, depending on the order and delivery method. More detailed times are provided in the product options.
Right of cancellation and return conditions
If you are a consumer, you have the right under the Finnish Consumer Protection Act to cancel your order by notifying us of this no later than 14 days after receiving the goods or the last batch of goods or, in the case of regular delivery of goods, after receiving the first batch of goods.
The cancellation notice must be made clearly, for example on our cancellation form, to our email address below, or in a written notice that you submit with the returned goods.
The right of withdrawal only applies to and, accordingly, returned products must be in their original packaging, unused and well packaged for return shipping.
If the transaction is cancelled, the goods must be returned without delay and no later than 14 days after the notification of cancellation to our Return Address stated below. If necessary, the returnee must provide proof that the goods were returned within the specified time limit, for example with a return receipt. The returnee must pay the costs of the return. These costs will not be refunded to the returnee.
When returning a delivered order, please include your name and contact information, as well as your account number for a refund.
Accordingly, we will refund the money you paid for the order without delay in accordance with the Consumer Protection Act.
Our return address:
Jewelry and Collection, Lähdetie 2, 14700 Hauho
Submission verification, errors and problem situations
Please check the delivery immediately upon receipt. If the product is lost or damaged during transport or otherwise does not correspond to your order or is incorrect, please notify our Customer Service as soon as possible and no later than 14 days, and we will agree on how to correct the error. In consumer trade, we comply with the mandatory liability provisions of the Consumer Protection Act regarding errors.
Customer service
Our staff will assist you with any questions regarding your order. Please contact us, either by email or phone:
info@raskashilkka.fi
tel. 050 4478 323
Customer service open Mon-Fri 2-6pm
Limitation of liability
Raskashilkka.fi is not liable for any indirect, direct or other damage related to the order, delivery or product or any of the above, except to the extent that a mandatory provision in the Consumer Protection Act or other mandatory law has stipulated otherwise with respect to the damage in question.
Disagreements
We strive to resolve any disputes regarding your order primarily by agreement, so please contact our Customer Service first to resolve the matter.
If a dispute regarding a sales contract cannot be resolved through negotiations between the parties, the consumer may refer the matter to the Consumer Disputes Board ( www.kuluttajariita.fi ). Before referring the matter to the Consumer Disputes Board, the consumer must contact the local register office's consumer advice service ( www.kuluttajaneuvonta.fi ).